- Payment follow-ups (calls + email)
- Account monitoring & aging reports
- Customer payment plan negotiation
- CRM & documentation hygiene
- Weekly recovery reporting
A specialist tier for businesses where unpaid invoices have started to threaten cash flow but you don’t yet have the volume to justify a full-time collections role in-house.
Our collections VAs are trained in respectful, professional payment recovery, the kind that protects the client relationship while still getting the invoice paid.
What’s included
Weekly aging reports, scripted outreach (calls and emails), customer payment-plan negotiation within your defined parameters, CRM hygiene, and a weekly recovery dashboard delivered to you every Friday.
When this tier makes sense
If you have more than $10K outstanding in past-due invoices, or if accounts receivable management is taking more than 5 hours of your week, this tier typically pays for itself in the first month.